Refund policy

 

Refund Policy

Savransky Private Jeweler offers a 30-day return policy, meaning that you have 30 days from the date of delivery to request a return. 
To be eligible for a return, your item must be in the same condition as received:

  • unworn or unused
  • with tags
  • in its original packaging
  • including the receipt or proof of purchase.

To initiate a return, please contact us at info@savranskyprivatejeweler.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to ship the package. Items sent back to us without first requesting a return will not be accepted.

Please don’t hesitate to contact us with any questions you may have regarding a return. info@savranskyprivatejeweler.com..

Money back guarantee 

If you are not completely satisfied, we offer a money-back guarantee.
Funds will be sent back through original way of payment. 

Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or not what you ordered so that we can assess the situation and make it right.



Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.



Refunds
Once we’ve received and inspected your return, we will contact you to let you know whether your refund has been approved. If it is approved, we will issue an automatic refund to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.


We insure all orders prior to shipping.

To ensure you get exactly what you want, Savransky Private Jeweler offers a very flexible return policy.
If for any reason you are not satisfied, you can return any item in its original condition within 30 days from the date of arrival for a refund or an exchange. We offer FREE return shipping for US domestic orders. International customers will need to pay for return shipping. Kindly contact us by mail to: info@savranskyprivatejeweler.com for return shipping instructions. 


No additional fees will be added to the cost of your item(s) at any point. However, we recommend that you consult with your local tax official to inquire as to what import duties and/or VAT you are required to pay in your country of residence. Savransky Private Jeweler will not be responsible for any duties, VAT, taxes or surcharges charged by the customer’s country.

 

 

Contact us

 

Should you have any further questions or concerns please feel free to contact us via our e-mail: info@savranskyprivatejeweler.com.